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The Homestead Nottawa, dog boarding, dog daycare, boarding, daycare, dog, dog care, animal care, dog walks, collingwood, blue mountain, collingwood dog care, collingwood dog boarding, collingwood dog daycare, blue mountain dog boarding, blue mountain daycare, blue mouintain dog daycare

Booking Policy for The Homestead Nottawa

 

Effective Date: July 2025

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At The Homestead Nottawa, we do our best to keep things simple and fair for everyone. When you book a service with us, we reserve an exclusive spot for your dog only.  We have limited spots and schedule our staff based on our bookings, so we have our Booking Policy that helps us plan and give all dogs the very best care and experience with us. All clients agree to this policy when they book with us. Here’s how it works:

 

DAYCARE, GROOMING, WELLNESS SERVICES

Deposits

  • Single service reservations, including add-on services, do not require a deposit but we strongly recommend at least a 24-hour advance booking to secure a spot.

  • Grooming and Wellness appointment-based services require a credit card on file, or the client must have sufficient funds in their Store Credit account that can be pre-purchased by emailing reception@thehomesteadnottawa.com.

  • Daycare Package (5-, 10-, or 20-day packages) require pre-purchase and are non-refundable. 

 

Cancellations & Rescheduling

  • Cancellations or rescheduling made 24+ hours before the scheduled day: No charge.

  • Cancellations or rescheduling made less than 24 hours before the scheduled day: Full charge or package credit deducted.  

 

No-Shows

If you don’t show up, haven’t cancelled, haven’t contacted us, or are turned away because of insufficient vaccinations: Full charge or package credit deducted. 

How to Cancel or Reschedule

 

BOARDING SERVICES

Deposits

  • A 50% deposit is required at the time of booking to confirm your reservation.

  • Your spot is not confirmed until we receive the deposit.

  • The remaining balance is due within 24 hours of picking up your dog.

 

Cancellations 

  • Cancellations made 7+ days before the scheduled check-in: Full refund of deposit.

  • Cancellations made 2-6 days before the scheduled check-in: 50% of deposit is refunded.

  • Cancellations made less than 48 hours before the scheduled check-in: No refund of deposit and your reservation will be automatically cancelled.

 

Modifying the Reservation Duration

  • Shortening of the duration made 7+ days before the scheduled check-out: No penalty. 

  • Shortening of the duration made 2-6 days before the scheduled check-out: 50% of the deposit for the number of reduced nights is refunded.

  • Shortening of the duration made less than 48 hours before the scheduled check-out: No refund of deposit.

  • Lengthening the duration may be done at any time, pending availability and our receipt of the 50% deposit for the extended duration.

 

No-Shows

  • If you don’t show up, haven’t cancelled, or haven’t contacted us: No refund of deposit, your reservation will be automatically cancelled, and you will be charged the full fee of your original booking.  

 

How to Cancel or Reschedule

 

LAST-MINUTE REQUEST TO EXTEND A BOOKING

If you need to extend your booking while your dog is already in our care due to unforeseen circumstances beyond your control, please email reception@thehomesteadnottawa.com with a subject "Urgent Request" to see if we can accommodate your request. Additional fees may apply.

 

REFUNDS

Refunds are issued per our Booking Policy.

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